Ontrack HOA Management Los Angeles

Online Form

By entering your number and submitting the contact form, you agree to receive text messages from Ontrack HOA Management. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to cancel at any time.

Address & Phone Numbers

HEADQUARTERS

1300 Factory Pl Suite #205 Los Angeles, CA 90013
(877) 278-5598


Maintenance Request

HOA Management Proposal

Rental Management Proposal


SMS Privacy Policy

SMS Privacy Policy
Effective Date: 01/01/2024
Last Updated: 01/01/2025

Ontrack HOA Management (Ontrack Asset Management) ("we," "our," "us") is committed to protecting your privacy.

This SMS Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS communications.


1. Information We Collect

When you opt into our SMS program, we may collect the following information:

  • Phone Number - Required for sending SMS messages.
  • Name and Contact Information - If voluntarily provided.
  • Message Activity - Including message frequency, timestamps, and delivery status.

We do not sell, rent, or share your phone number with third parties for marketing purposes.


2. How We Use Your Information

We use your provided information for the following purposes:

  • To send important service-related notifications regarding your HOA community.
  • To provide updates, reminders, and alerts based on your preferences.
  • To respond to your inquiries and manage your service requests.

We will never send promotional or marketing SMS without your explicit consent.


3. SMS Consent & Opt-Out

By opting into our SMS communications, you agree to receive text messages from Ontrack HOA Management. Message and data rates may apply.

  • Opt-In: You can subscribe via online forms, direct requests, or keyword-based sign-ups.
  • Opt-Out: You can opt out at any time by replying STOP to any SMS. You will no longer receive messages except for critical service-related alerts.
  • Help: For assistance, reply HELP or contact us at info@ontrackhoa.com or +1 (877) 278-5598.

4. Data Security & Protection

We implement industry-standard security measures to safeguard your personal information. However, while we strive to protect your data, no transmission method over mobile networks is 100% secure.


5. Third-Party Data Sharing

We do not sell or share your SMS-related data with third parties except:

  • As required by law, legal process, or government requests.
  • To service providers that assist in SMS delivery (who are bound by confidentiality agreements).

6. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website and become effective immediately upon posting.


7. Contact Us

For questions or concerns regarding our SMS Privacy Policy, contact us at:

Email: info@ontrackhoa.com

Phone: +1 (877) 278-5598


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